Returns & Refunds

Returns & Refunds Policy

At NexusVault, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase

Items that are damaged due to misuse, or missing parts not due to our error, may not be eligible for a full refund.

How to Start a Return

To initiate a return, email us at support@nexusvault.shop with your order number and reason for return. We'll respond within 1–2 business days with next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we'll replace it at no extra cost. Contact us at support@nexusvault.shop with photos of the damage.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.